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FAQ - Cookie Questions

GENERAL QUESTIONS

What is Wüfers?

Here at Wüfers, we believe that life is about celebrating love, laughter, family.

We are a gourmet dog cookie company who offers boxes of adorable and tasty celebration cookie treats that allow fur-parents to include their fur-children in celebrations like birthdays and holidays, because our dogs aren’t like family, they are family!

That is why we created Wüfers - we wanted a product that allowed us to include our dogs in the moments we enjoy celebrating that was interactive, tasty and fun for everyone involved.

Your dog is your family, treat them like one - literally!

How are Wüfers boxes different than others?

Dog treats are great, but we wanted a treat for special occasions that we could enjoy with our dogs! Wüfers cookie boxes are created with love and laughter in mind, each box containing 12-14 unique cookies designed for celebrating, picture taking and, of course, tasting.

These are more than dog treats- they are a tasty way to celebrate special moments with your furry family member. Click here to read how other have included Wüfers in their celebrations!

Will my dog like the cookies?

We strongly believe your dog will not just like but LOVE the cookies. Each one of our dog treats is freshly baked, hand-decorated and made with wholesome and locally sourced human grade ingredients

Your box comes with a variety of cookies that are big and small and are either frosting drizzled, enrobed, contain plain yogurt cups, etc. to satisfy all doggie sizes and taste buds! Don’t take our word for it. See what these dogs and their humans have to say about their Wüfers experience!

Are Wüfers treats safe for my pup?

Absolutely! Our pets are our family. This means we extend our healthy lifestyle and beliefs to include them. Wüfers believes that treating your dog doesn’t have to include a long list of unmentionable and unrecognizable ingredients - if we can’t eat it, why should they. All Wüfers gourmet treats and boxes are produced and packaged in accordance with recognized manufacturing practices and all federal, state and local regulations.

Where can I find information about the ingredients in the cookies?

You can find information about the ingredients and the calories content on each product page and also on our dedicated Ingredients page.

What is the frosting made of?

Our frosting is a delicious confectionery coating - its ingredients are sugar, palm kernel oil, titanium dioxide (for color), soy lecithin, vanilla, dried whey, and food colouring. The food colouring is not naturally derived, but it is recognized as safe by the US Food and Drug Administration and is approved for use in animal food by the Association of American Feed Control Officials, which regulates pet food in North America.

My dog is small, will it be able to chew one the larger cookies?

Although some of the treats are as large as 8 inches, your dog will have no trouble chewing on any of them, no matter its size. Sometimes it helps to break some of the larger cookies into smaller pieces for small but mighty mouths.

If I open the carton box, will the cookies go dry quickly?

Each cookie is individually wrapped in recyclable plastic bags to preserve their freshness. So whether you are celebrating for a day or a month, your cookies will stay as fresh as the day they were made.

What’s the shelf life of the cookies?

If kept in their original wrapping, the shelf life of the cookies is 12 months. That’s plenty of time for treating and celebrating!

How many treats are there in a box?

When it comes to cookies, the more the better! The number of cookies varies per themed box, but the weight of all packaged boxed is 800g/1.76lbs. You can find information about the precise number and type of cookies in each box within the product’s description.

How much does a Wüfers cookie box cost?

The current retail price of Wüfers Cookie Boxes is 29.00 USD. The average price per cookie is 1.92 USD, which is quite a sweet deal. Terms and promotions may apply.

Where are the Wüfers treats made?

Our treats are proudly made in North America using locally sourced ingredients. We even make all our recipes in our own test kitchen- we promise no spoon licking is involved from either human or dog. Check out how our cookies are made here.

Can I send a Wüfers Box as a gift?

Absolutely - cookies these cute make fun and unique gifts! Want to say thank you, happy birthday or get well soon to a friend and their pet? Wüfers takes your thoughtful gesture and turns it into a tasty and unique experience you can all share! Please make sure you enter the gift recipient’s name and address as SHIPPING DETAILS at checkout. You can also send a personalized gift card here.

Can I choose or swap treats in the box?

No. In order to preserve their freshness, all treat boxes are prepackaged to ensure your cookies look and taste as best as they can (and they taste pretty good - trust us, we’ve tried them!).

 

Ordering Process, Shipping, Returns

Where is my order?

You can find out where your package is by using the tracking number you received via email at our order tracking page.

Where can I find my order tracking number?

You will find your order tracking number within the shipping notification you have received from us. If you have trouble finding it, send us a message and we will be happy to get back to you with it.

I didn't receive a confirmation email, did my order go through?

It is highly unlikely, but order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

How do I cancel or modify my order?

Please contact our support team via Facebook Messenger, at info@wufers.com or call us at +1-888-247-1245 immediately if you would like to make changes to your order.

Which countries do you ship to?

Currently, we ship to the USA and Canada.

How much does the shipping cost? Do you ship for free?

Our standard shipping is free of charge. A 2 Day Express Shipping is available at checkout for $4.95.

How long will it take for my order to arrive?

Our free standard shipping takes 3-5 business days. A 2 Day Express Shipping is available at checkout for $4.95.

How do I return a defective product?

To start the return process, please reach out to us at info@wufers.com or call us at +1-888-247-1245 and let us help!

Do you offer refunds?

If you are not fully satisfied with our cookies for any reason, simply return your box to us within 60-days for a full refund of your purchase price. No questions asked.

Help! My Wüfers order hasn't arrived yet!

Please reach out to us at info@wufers.com or call us at +1-888-247-1245 and let us help!

My Wüfers Box arrived damaged. What now?!

Please reach out to us at info@wufers.com or call us at +1-888-247-1245 and let us help!

 

Payments and Security

What payment options do I have?

We accept payment from all major credit card companies, also PayPal, Apple Pay, Google Pay and Amazon Payments, in the eligible countries.

When will I be charged for my purchase?

You will be charged within 24 hours from the time you place your order.

Are payments at Wufers.com secure?

Yes. All payments at wufers.com are handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Learn more here.

 

Contact, Affiliates, Influencers and Point Earning Program

How can I contact you?

Good help isn’t hard to find! You can reach out to us via Facebook Messenger, or email, or you can fill in our contact form or even give us a call at +1-888-247-1245.

Do you have an affiliate program?

Our affiliate program will launch very soon! Please send us a message if you have interest to join.

Do you work with bloggers/influencers?

Yes! We are always looking for cute and creative dogs and their humans to partner with! Please sends us a message with a link to your social media/website if you are interested in being a brand ambassador. You can contact us here.

I joined the rewards program. How can I check how many points do I have on my account?

You can check how many points you have earned by logging in your Wufers profile here.

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