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FAQ

GENERAL QUESTIONS

Who is Wüfers?

We're a lucky team of pup-parents and dog lovers who get to make dogs happy. We bake beautiful gourmet dog treats that are high-quality in every way, from ingredients to design. Our Cookie Boxes are handmade and hand-designed with love, to help you include your dog in celebrations like birthdays and holidays – because our dogs aren’t "like" family, they are family.

Learn more about us here.

Where are Wüfers cookies made?

Our treats are proudly made in London, Ontario, Canada, using locally sourced, human-grade ingredients. We develop all of our recipes in our own test kitchen, and each Cookie Box is baked, packaged, and shipped right from our bakery.

Are Wüfers cookies safe for my dog?

Our dogs are family, and the safety and quality of our gourmet dog treats is incredibly important to us. All of the ingredients in our cookie and frosting recipes are locally sourced, human-grade, and recognized as safe by the US Food and Drug Administration and approved for use in animal food by the Association of American Feed Control Officials, which regulates pet food in North America.

All Wüfers gourmet dog treats and Cookie Boxes are produced and packaged in accordance with recognized manufacturing practices and all federal, state, and local regulations.

We humans enjoy a fun treat or sweet indulgence as part of our own fulfilled lives, and the same goes for our dogs – our cookies are meant to be given as a treat, and should never replace your dog's regular, balanced meals.

What are the ingredients?

You can find a full listing of our cookie and frosting ingredients, as well as calorie content and Guaranteed Analysis, on each product page as well as on our dedicated ingredients page

Our frosting is a yogurt-based, dog-friendly confectionery coating, safe for dogs and appropriate for a treat. The frosting ingredients are sugar, palm kernel oil, soy lecithin, vanilla, dried whey, and food colouring. We use both natural and artificial food colouring, all of which are recognized as safe by the US Food and Drug Administration and approved for use in animal food by the Association of American Feed Control Officials, which regulates pet food in North America.

What if my dog doesn't like the cookies?

Based on the happy reviews of thousands of dogs and dog parents, we can safely say that's not likely! Our gourmet dog treats are baked fresh in our own North American bakery, using ingredients that most dogs love, like apples and peanut butter. Our ingredients are locally sourced and human-grade, and have been tested and approved as safe for dogs.

Of course, while the majority of dogs go a little crazy for our cookies, all dogs are unique and have their own tastes, preferences, and sensitivities. Should you find your dog is just not that into us, please contact us! We'll be happy to refund or replace your order.
My dog is small – will they be able to eat the larger cookies?

We love little pups! Although some of our cookies are as large as 6 inches, your small dog can absolutely still enjoy them. Many of our pup-parents with small but mighty dogs find breaking or cutting the cookies into smaller pieces is helpful.

What’s the shelf life of your cookies?

We specially bake our cookies to remove excess moisture, helping to extend shelf life. Each treat in your Cookie Box is individually wrapped in recyclable plastic packaging to further preserve freshness. Because of these steps, our dog cookies are tested and approved to last for up to 15 months from the time we bake them.

We recommend leaving your cookies in their sealed wrappers until it's time for a lucky pup or two to enjoy them, and storing them on a cool, dry shelf. Do not freeze or refrigerate. 

How many treats are in a Cookie Box?

The exact number of cookies and treats in each of our themed Cookies Boxes varies, but the weight of all packaged boxes is 800g/1.76lbs. You can find precise information about the number and type of cookies and treats in each box within the product’s description. 

Can I send a Wüfers Cookie Box as a gift?

Absolutely – it's the best way to say "I love you" in dog!

When sending a gift directly to the recipient, make sure you enter their name and address as SHIPPING DETAILS at checkout. After checking out, you'll receive an order confirmation email, which will include a link to send an e-card. Use the link to personalize an e-card for your lucky gift recipient. If you have any trouble finding that link, just send us an email and we will be happy to help.

Unfortunately, we are not able to include a note inside your Cookie Box at this time.

Can I customize a Cookie Box?

All Wüfers Cookie Boxes are baked and packaged in a carefully planned process to ensure your cookies look and taste their best when they arrive. For this reason, we're unable to substitute or customize the contents of your Cookie Box at this time.

 

Ordering, Shipping, Returns

How long will my order take to arrive?

All orders are processed within 24-48 hours, or the next business day when placed on holidays or weekends. Following processing, our free standard shipping ordinarily takes 5-7 business days. Faster paid priority shipping options of 4 business days are available at checkout, depending on your location.

Please note that orders being delivered to Hawaii and Alaska may require more than the stated 5-7 business days for delivery.

If you suspect that your order may be lost, please email us and we'll be happy to help.

Where can I find my order tracking number?

You will find your order tracking number in the shipping notification email you received from us. If you have trouble finding it, send us a message and we will be happy to help you!

I didn't receive a confirmation email – did my order go through?

It doesn't happen often, but occasionally order confirmations can be delayed or end up being marked as spam by your email provider. If you received an order number as part of your checkout, your order has gone through. Be sure to save your order number for your records. Contact us if you need any help!

How do I cancel or modify my order?

Please contact our support team if you would like to make changes to your order. Orders can only be changed during the processing stage, so act quickly! If your order has already been shipped, our team will help you find another solution to make sure you get exactly what you wanted.

Which countries do you ship to?

We ship all across the USA! To shop in Canada, please use this link.

How much does shipping cost?

Standard shipping of 5-7 business days is always free on orders over $30. In a rush? You will find faster paid priority and 2-day shipping options available at checkout, and prices and options vary depending on your location.

How do returns and refunds work?

Our 100% Happiness Guarantee means that if you or your dog aren't happy, we'll make it right. If you are not fully satisfied with your order, please get in touch with us right away! You can return or replace your order within 60 days of receiving it.

My order arrived damaged or is incorrect. What now?

We carefully package each Cookie Box in our bakery to ensure that it arrives to you in perfect condition. Sometimes, once your order leaves our hands, disappointments can happen, but we will always make it right. If your order is incorrect or damaged, please reach out to info@wufers.com right away. Include photos of your order as you received it, as well as a photo of your shipping label, to help speed the process along.

We will always stand by our 60-day 100% Happiness Guarantee, and will make sure that you receive the quality you expect, and the product you wanted.

 

 

Payments and Security

What are my payment options?

We accept payment from all major credit card companies, as well as PayPal, Apple Pay, Google Pay, and Amazon Payments, in the eligible countries.

Are payments at Wufers.com secure?

Yes! All payments at wufers.com are handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Learn more here.

 

Ambassador Program and Rewards Program

Do you have an affiliate program?

We do! You can apply to be a Wüfers Brand Ambassador here.

Can I earn rewards points?

You sure can! Learn more about our Cookie Coin program here.

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