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FAQ - Cookie Questions

GENERAL QUESTIONS

What is Wüfers?

We're a dedicated team of dog lovers making beautiful gourmet dog cookies that are wholesome and high-quality in every way, from ingredients to design. Our Cookie Boxes are handmade and hand-designed with love, to help pup-parents include their pups in celebrations like birthdays and holidays – because our dogs aren’t "like" family, they ARE family!

That is why we created Wüfers – we wanted a product that gave us a fun and meaningful way to include our dogs in the moments we enjoy celebrating, something that was interactive, wholesome, and fun for everyone involved.

How are Wüfers dog cookies different than other dog cookies or treats?

Ordinary dog treats are great, but we wanted something truly special and high-quality that we could enjoy with our dogs! Wüfers Cookie Boxes are created with love and laughter, celebrations and everyday moments of joy in mind, and each box is filled with a variety of unique, gorgeous, and delicious cookies designed for celebrating, picture-taking and, of course, eating!

These are more than dog treats – they are a way to celebrate and create special moments of love and bonding with your furry family member that are equally meaningful and fun for both of you.

Click here to read how our Cookie Community has celebrated with Wüfers!

Will my dog like the cookies?

We strongly believe your dog will not just like, but LOVE our cookies. Each one of our dog treats is freshly baked, hand-designed, and made with wholesome and locally sourced human-grade ingredients that are tested and approved for dogs, and known to be flavors dogs love.

Your Cookie Box comes with a variety of cookies and treats that are big and small and are decorated with our dog-friendly frosting – perfect for all doggie sizes and taste buds!

Don’t take our word for it - see what dogs and their humans have to say about their Wüfers experience!

Are Wüfers treats safe for my pup?

Absolutely. Just like you, our pets are our family, and the safety and quality of our dog cookie ingredients is incredibly important to us. We extend our own healthy lifestyle and beliefs to include our dogs and yours, and we believe that treating your dog shouldn't have to include a long list of unmentionable and unrecognizable ingredients – if we can’t eat it, why should they? 

All of our ingredients are approved as safe for dogs, locally sourced, human-grade, and carefully selected to ensure your pup gets a cookie as wholesome as it is cute.

All Wüfers gourmet treats and Cookie Boxes are produced and packaged in accordance with recognized manufacturing practices and all federal, state, and local regulations.

Where can I find information about the ingredients in the cookies?

You can find full information about our cookie and frosting ingredients, as well as calorie content, on each product page and also on our dedicated Ingredients page.

What is the frosting made of?

Our frosting is a delicious, dog-friendly confectionery coating. The frosting ingredients are sugar, palm kernel oil, soy lecithin, vanilla, dried whey, and food colouring. We use both natural and artificial food colouring, all of which are recognized as safe by the US Food and Drug Administration and approved for use in animal food by the Association of American Feed Control Officials, which regulates pet food in North America.

My dog is small – will they be able to eat the larger cookies?

We love little pups! Although some of our cookies are as large as 6 inches, your small dog can absolutely still enjoy them! Many of our pup-parents with small but mighty dogs find breaking the cookies into smaller pieces is helpful. 

If I open the Cookie Box, will the cookies go dry quickly?

Each cookie is individually wrapped in recyclable plastic bags to preserve their freshness. So whether you are celebrating for a day or a month, your cookies will stay as fresh as the day they were made. 

What’s the shelf life of the cookies?

Your pup will have lots of time to enjoy these tasty treats – our dog cookies are tested and approved to last for up to 15 months!

Our cookies are specifically baked to remove extra moisture and extend the shelf life of each treat, without the need for extra preservatives. From there, each cookie is individually wrapped in recyclable plastic bags to further preserve freshness. 

How many treats are there in a box?

The exact number of cookies and treats in each of our themed Cookies Boxes varies, but the weight of all packaged boxes is 800g/1.76lbs. You can find precise information about the number and type of cookies and treats in each box within the product’s description.

How much does a Wüfers Cookie Box cost?

The current retail price of Wüfers Cookie Boxes starts at $39 USD. The average price per cookie is $1.92 USD, which is quite a sweet deal! We also offer bundles of two or more Cookie Boxes for the best deal on more cookies. 

Terms and promotions may apply.

Where are the Wüfers treats made?

Our treats are proudly made in London, Ontario, Canada, using locally sourced, human-grade ingredients. We develop all of our recipes in our own test kitchen – we promise no spoon licking is involved from either human or dog! – and each Cookie Box is baked, packaged, and shipped right from our bakery.

Can I send a Wüfers Cookie Box as a gift?

Absolutely – cookies are the best gift for dogs there is!

Whether you want to say thank you, happy birthday, get well soon, or just "I love you" to a friend and their pup, Wüfers takes your thoughtful gesture and turns it into a tasty and unique experience you can all share.

When sending a gift, make sure you enter the gift recipient’s name and address as SHIPPING DETAILS at checkout. After checking out, you'll see options for sending an e-card, or downloading and printing a paper card. Both options can be personalized for your lucky gift recipient. If you miss these options during checkout, just send us an email at info@wufers.com and we can help you out.

Unfortunately, we are not able to include a note inside your Cookie Box at this time.

Can I choose or swap treats in the Cookie Box?

All Wüfers Cookie Boxes are baked and packaged in a carefully planned process to ensure your cookies look and taste their best when they arrive  (and they taste pretty good – trust us, we’ve tried them!). For this reason, we're unable to substitute or customize the contents of your Cookie Box.

 

Ordering Process, Shipping, Returns

Where is my order?

All orders are processed within 24-48 hours, or the next business day when placed on holidays or weekends. After being processed, you will receive a shipping notification via email. You can find out where your package is by using the tracking number you received in this email.

Where can I find my order tracking number?

You will find your order tracking number within the shipping notification you have received from us. If you have trouble finding it, send us a message at info@wufers.com, and we will be happy to help you out!

I didn't receive a confirmation email – did my order go through?

It doesn't happen often, but occasionally order confirmations can be delayed or end up being marked as spam by your email provider. As long as you received an order number as part of your checkout, then your order has gone through. Be sure to save your order number for your records. If you have any concerns, just contact us info@wufers.com.

How do I cancel or modify my order?

Please contact our support team at info@wufers.com if you would like to make changes to your order. Orders can be changed anytime after being placed and before being shipped, so act quickly! If your order has already been shipped, our team will help you find another solution to make sure you get exactly what you wanted.

Which countries do you ship to?

We ship all across the USA.

How much does the shipping cost? Do you ship for free?

Our standard shipping is free of charge! 

In a rush? You will find faster paid shipping options available at checkout.

How long will it take for my order to arrive?

All orders are processed within 24-48 hours, or the next business day when placed on holidays or weekends. Following processing, our free standard shipping ordinarily takes 5-7 business days. Faster paid priority shipping options of 4 business days are available at checkout, depending on your location.

Please note that orders being delivered to Hawaii and Alaska may require more than the stated 5-7 business days for delivery. 

If you suspect that your order may be lost, please refer to our FAQ for information, or email us at info@wufers.com and we'll be happy to help.

Do you offer refunds?

We're proud to stand behind our 100% Happiness Guarantee. If you are not fully satisfied with our cookies, simply return your box to us within 60 days for a full refund of your purchase price.

Help! My Wüfers order hasn't arrived yet!

Don't worry, we're here to help! Please reach out to us at info@wufers.com and our team will assist you in tracking down your order.

Orders lost in transit. Our shipping carrier considers an order lost in transit once the tracking has not been updated for a period of 10 consecutive days. If your order tracking has not updated, please reach out to us at info@wufers.com

Order not received. If tracking indicates that your order was delivered but you did not receive it, please reach out to us right away! 

My order arrived damaged or is incorrect. What now?

Don't worry – we will make it right. If your order is incorrect or damaged, please reach out to info@wufers.com right away. Include photos of your order as you received it, as well as a photo of your shipping label, to help speed the process along.

We will always stand by our 60-day 100% Happiness Guarantee, and will make sure that you receive the quality you expect, and the product you wanted.

 

 

Payments and Security

What are my payment options?

We accept payment from all major credit card companies, as well as PayPal, Apple Pay, Google Pay, and Amazon Payments, in the eligible countries.

When will I be charged for my purchase?

You will be charged within 24 hours from the time you placed your order.

Are payments at Wufers.com secure?

Yes! All payments at wufers.com are handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Learn more here.

 

Contact Us, Brand Ambassadors, and Cookie Coin Rewards Program

How can I contact you?

We're always here to help! You can reach out to us via email at info@wufers.com, use our contact form, or submit a message via the support button at the bottom right of your screen.

Do you have an affiliate program?

We do! You can apply to be a Wüfers Brand Ambassador here.

Can I earn rewards points?

You sure can! Learn more about our Cookie Coin program here.

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