General Questions
Where are Wufers cookies made?
Our treats are proudly made at 2345 Discovery Drive,
London, ON - N6M 0C6 using locally sourced, human-grade ingredients. We develop all of our recipes in our own test kitchen, and each Cookie Box is baked, packaged, and shipped right from our bakery.
Are Wufers cookies safe for my dog?
Our dogs are family, and the safety and quality of our gourmet dog treats is incredibly important to us. All of the ingredients in our cookie and frosting recipes are locally sourced, human-grade, and recognized as safe by the US Food and Drug Administration and approved for use in animal food by the Association of American Feed Control Officials, which regulates pet food in North America.
All Wufers gourmet dog treats and Cookie Boxes are produced and packaged in accordance with recognized manufacturing practices and all federal, state, and local regulations.
We humans enjoy a fun treat or sweet indulgence as part of our own fulfilled lives, and the same goes for our dogs – our cookies are meant to be given as a treat, and should never replace your dog's regular, balanced meals.
What are the ingredients?
You can find a full listing of our cookie and frosting ingredients, as well as calorie content and Guaranteed Analysis, on each product page as well as on our dedicated ingredients page.
Our frosting is a yogurt-based, dog-friendly confectionery coating, safe for dogs and appropriate for a treat. The frosting ingredients are sugar, palm kernel oil, soy lecithin, vanilla, dried whey, and food coloring. We use both natural and artificial food colouring, all of which are recognized as safe by the US Food and Drug Administration and approved for use in animal food by the Association of American Feed Control Officials, which regulates pet food in North America. If your preferences are to shop all-natural – please look out for the ‘100% all-natural’ badge located on each product page of cookies that qualify.
What if my dog doesn't like the cookies?
Based on the happy reviews of thousands of dogs and dog parents, we can safely say that's not likely! Our gourmet dog treats are baked fresh in our own North American bakery, using ingredients that most dogs love, like apples and peanut butter.
Of course, while most dogs go a little crazy for our cookies, all dogs are unique and have their own tastes, preferences, and sensitivities. Should you find your dog is just not that into us, please contact us! We'll be happy to refund or replace your order.
My dog is small – will they be able to eat the larger cookies?
We love little pups! Although some of our cookies are as large as 6 inches, your small dog can absolutely still enjoy them. Many of our pup-parents with small but mighty dogs find breaking or cutting the cookies into smaller pieces is helpful.
What’s the shelf life of your cookies?
24 months from the time we bake them!
We specially bake our cookies to remove excess moisture, helping to extend shelf life. Each treat in your Cookie Box is individually wrapped in recyclable plastic packaging to prevent smudging. We recommend storing them on a cool, dry shelf – wrapper on or off! Do not freeze or refrigerate.
How many treats are in a Cookie Box?
The exact number of cookies and treats in each of our Cookies Boxes varies, but the weight of all packaged boxes is 800g/1.76lbs. You can find precise information about the number and type of cookies and treats in each box within the product’s description.
Can I send a Wufers items as a gift?
Absolutely – it's the best way to say "I love you" in dog! When sending a gift directly to the recipient, make sure you enter their name and address as SHIPPING DETAILS at checkout. Make sure to toggle the ‘Gift’ portion at checkout to be able to include a email address and message to your friend!
Ordering, Shipping, Returns
How long will my order take to arrive?
Your order will be processed within 24 hours, or the next business day for orders placed on holidays and weekends. Following processing, standard shipping will generally arrive within 3-4 business days when delivering to the contiguous United States.
Standard shipping is always free on orders over $70! Please note that orders being delivered to Hawaii or Alaska may require more than 3-5 business days for delivery.
If you suspect that your order may be lost, please email our team at info@wufers.com.
Where can I find my order tracking number?
You will find your order tracking number in the shipping notification email you received from us. If you have trouble finding it, send us a message and we will be happy to help you!
I didn't receive a confirmation email – did my order go through?
It doesn't happen often, but occasionally order confirmations can be delayed or end up being marked as spam by your email provider. If you received an order number as part of your checkout, your order has gone through. Be sure to save your order number for your records. Contact us if you need any help!
How do I cancel or modify my order?
Please contact our support team if you would like to make changes to your order. Orders can only be changed 1 hour after placing! If your order has already been shipped, our team will help you find another solution to make sure you get exactly what you wanted.
Which countries do you ship to?
We ship all across the USA and Canada! We are currently working on expanding to Europe in 2024/25!
How much does shipping cost?
Shipping (3-4 business days) is free on orders that total $70 or more at checkout. This total is before taxes and shipping, and excludes products added to your order after checkout via post-purchase offers that may be made.
How do returns and refunds work?
Our 100% Happiness Guarantee means that if you or your dog aren't happy, we'll make it right. If you are not fully satisfied with your order, please get in touch with us right away! You can return or replace your order within 60 days of receiving it, unless the item was noted as a final sale at the time of purchase.
My order arrived damaged or is incorrect. What now?
We carefully package every cookie order in our bakery to ensure that it arrives to you in perfect condition. Sometimes, once your order leaves our hands, disappointments can happen, but we will always make it right. If your order is incorrect or damaged, please reach out to info@wufers.com right away. Include photos of your order as you received it, as well your order number for a speedy solution!
We will always stand by our 60-day 100% Happiness Guarantee and will make sure that you receive the quality you expect, and the product you wanted. Please note that occasionally, certain items will be noted as a final sale. These items do not qualify for returns or exchanges.
Payments and Security
What are my payment options?
We accept payment from all major credit card companies, as well as PayPal, Apple Pay, Google Pay, and Amazon Payments, in the eligible countries.
Are payments at Wufers.com secure?
Yes! All payments at wufers.com are handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Learn more here.
Cookie Club Subscriptions
Our Cookie Club subscriptions are still baking in the oven! We will be releasing a new subscription program very soon, sniff out our social media to stay updated!
Affiliates, Content Creators, and Rewards
Do you collaborate with content creators?
We're always looking for pups and humans to collaborate with on fun, creative content. Reach out to us at info@wufers.com to apply!
